Dealer FAQs

Your regular stocking program, often referred to as your ‘stock card’, identifies the EAB products and lines of products most suited to your customers and forms the foundation for your store inventory and point of purchase displays (POP). Your territory manager will provide special dealer pricing for all items on your stock card.

Your territory manager will assist you in building the right stocking program for your business by selecting from our 1,400 plus products. We understand the importance of stocking the right mix of power tool accessories and work hard to build a stocking program best suited to your clientele.

EAB has over 1,400 products and is constantly adding new and innovative items. It’s easy to add products to your stock card by contacting your territory manager. If ordering online, you can add new products to your order and your territory manager will take care of getting you pricing, and he/she will add the new product(s) to your stock card.

It’s easy to place an order for EAB power tool accessories. You can do this in any of the following ways:

• When your territory manager visits your store, he/she will work with you to identify what is needed and take care of sending your order into EAB.
• If you prefer not to wait for your territory manager’s next visit:
  T 800.663.2510
  E csr@eabtool.com
  F 604.526.1413
  • You can place an order by contacting your territory manager by email or phone,
  • You can place your order online;
  • You can place your order by contacting EAB customer service.

Yes, at any time you can order new products that are not included in your regular stock card program. Feel free to browse our full line of saw blades, hole saws, bits, abrasives and more on our website and ask your territory manager to add new items to your stock card for future orders and provide your pricing. If placing an online order, you can add new products to your order by selecting ADD PRODUCT on the order screen.

Some products are sold to dealers in packs, e.g., screwdriver bits are sold in dealer packs of 10 pieces. Your territory manager will be able to help you identify these products. All other products can be purchased individually—there is no minimum order quantity—you may order anywhere from one (1) item upwards.

Refer to your current EAB dealer price list for regularly ordered items from your stocking program. Or if you are placing an order online, your dealer pricing will appear in your order. For new items, browse our website for manufacturer's suggested price (MFSP) and calculate your purchase price using your dealer discount rate. Alternatively, you can contact your territory manager.

EAB offers dealer special pricing on select items regularly. These special offers are advertised on this portal site and emailed to you directly during the sale period. To place an order for an item on special offer, order as usual and the special pricing or discount will be reflected on your invoice.

At EAB we do our best to have items in stock so we can refill your retails shelves quickly and avoid disappointment for your customers. In the event you place an order for item(s) we do not have in stock, the rest of your order will be shipped and the items out of stock will be canceled. Canceled items will be itemized on your packing slip and invoice as not shipped. Your territory manager will track these items, and as soon as they are in stock again, alert you so they can be reordered.

Occasionally you may find that products you have purchased are slow moving. You can replace this inventory with alternative items without having to pay a restocking charge. Please discuss with your territory manager.

EAB issues one set of dealer portal login credentials for every dealer location. All staff members may use this set of credentials.

Please be sure to reset your EAB portal password whenexver someone with knowledge of your credentials leaves your company. To do this, go to your login screen and reset your password.

The system will log you out after 45 minutes of inactivity. However, if you’d prefer to stay logged in without interruption, check the ‘Keep me signed in’ option on your login screen. For security reasons, we recommend you select the ‘Keep me signed in’ option on secure devices only.

Please contact customer service if you are having difficulties logging into the EAB dealer portal:

T 800.663.2510

E csr@eabtool.com

By logging into this dealer portal, you automatically have access to Place A New Order. Access to this portal and online ordering is available to all EAB dealers.

It’s easy to place an order online. Once logged into the portal, select Place A New Order. The place an order screen will display a full list of your regular stock card items with your dealer pricing. Select the item(s) and quantities you want to order and checkout.

1. Following the placement of your order, you’ll receive a confirmation email that will contain a list of the items you ordered with pricing—please check for accuracy

2. When your order ships, we’ll email you a record of what has shipped, date of shipment (note items not in stock will be automatically removed from your order—your territory manager will track when these items become available so you can reorder) invoice number, pricing, taxes, and shipping costs if applicable

Yes. At any time you can log into this portal and view Order History to check the status of your order or view previous orders. Order status (e.g., Not Placed, Order Received, or Order Shipped) will be noted in the order history table, or if you click into one of your orders, at the top right of your order. Note: Only online orders will be displayed under Order History.

Yes. If you start to place an order, then decide to hold off placing it, simply leave your order and it will be saved automatically. To get back at a later date to complete it, go to Order History. Status of orders not yet placed will show up as Not Placed.

In the event you need to make a change to an order once you have checked out online, please contact your territory manager for help.

You can order all EAB products online. Items on your regular stock card will automatically be displayed when you open a new order. To add new items to your order, browse the website, identify the item # of the new product(s), select ADD PRODUCTS on your order page and enter the item #. Manufacturer’s suggested pricing (MFSP) will display for new items, not on your regular stocking program. However, your territory manager will be in touch to confirm your dealer pricing and this pricing will be reflected on your invoice. New items will automatically be added to your stock card and available online for future orders.

When placing an order online, your dealer pricing will appear in your order for items on your stock card. When adding new items, the manufacturer's suggested price (MFSP) will appear in your online order. You can calculate your purchase price using your dealer discount rate. However, once you have placed your order, your territory manager will contact you to confirm your dealer pricing for new items and they will be added to your stock card for future orders.

Yes. If you want to place an identical order to one already placed, go to Order History, select the order you want to duplicate, and select USE THIS AS A TEMPLATE FOR A NEW ORDER at the bottom of the order. You can easily add items to your duplicate order by selecting ADD PRODUCT.

Invoice details, e.g., date shipped, item numbers, quantities, invoice number, prices, taxes, and shipping costs (if applicable) will be displayed in Order History. Your official invoice will be sent separately.

All orders placed online will be available in Order History. However, orders placed through your territory manager are currently not available on your dealer portal.

While logged in to the portal, you have full access to search the entire EAB online catalog. Click on PRODUCTS in the top navigation, select the category you want to browse, and identify the item # of the non-stock card item(s) you want to add to your online order. Go to Place a New Order in the portal—a quick way to get back is to click on DEALER in the top navigation. Once in Place a New Order, select ADD PRODUCT, paste in the item number and click search—the item will be displayed and you can add it to your order. Note, non-stock card items will display MFSP and your territory manager will contact you with dealer pricing.

Shipping fees are calculated based on the value of your order, your location, and your dealer contract with EAB. If shipping is applicable to your order, it will be charged on your invoice.

Based on your location, EAB selects the best shipper to get your order to you as quickly and economically as possible. Shippers we deal with include FedEx, Loomis, Greyhound, and US Postal Service.

Regular orders are shipped by ground service from the EAB warehouse closest to your location. The average time for delivery ranges between one (1) and seven (7) business days.

Contact your territory manager for shipping information and ETA of your orders.

All EAB products are recyclable and can be returned to your territory manager when he/she visits your store. EAB products include Exchange-A-Blade, Razor Back, or Stay Sharp brands.

Most Exchange-A-Blade and Razor Back products, more than 500 in total, are exchangeable. This means customers can return an exchangeable product to any dealer when it is dull and ready for replacement and receive a credit towards the purchase of a replacement exchangeable EAB product. The amount of the credit is on the label of the exchangeable product and the symbol looks like this. The amount in the white diamond is the credit amount you can apply against  the purchase of a replacement item.

Large shipments of used blades are shipped to EAB every day from across North America. Each returned item is individually inspected and sorted—blades that meet our high quality standards go through a rigorous remanufacturing process in our Canadian facility—returning them to original, or better-than-new, quality. Those that don’t make the cut are added to our massive recycling bins and sent for safe recycling. For the past 40 years, EAB has been actively collecting used power tool accessories as part of its green exchange system. On average, we keep 60 tons of steel out of our landfills every year. Learn more about our remanufacturing process.

Processing a customer exchange transaction is easy.

• Check to ensure the return item is exchangeable (look for the white diamond with credit dollar value on the front blade label)
• Scan the new item’s UPS—this will show the full price for the new item
• Key in the used item’s 12-digit Exchange Code (this will be located on the back in the footer of the product label and/or on the diameter of the label) the same way you key in any other store credit or exchange
• The credit amount will be deducted from the price of the new item—charge your customer this price
• Place the returned item in the recycling bin for your territory manager to collect next visit

More detailed exchange cashier instructions available here.

EAB recommends that product exchanges are limited to same or similar products to maintain dealer margins. However, if a customer would like to purchase an alternate EAB product this would be at the discretion of the dealer to satisfy the customer. EAB will always support the dealer with the exchange credit in this regard.

No. Credits for returned EAB exchangeable items can only be applied to the purchase of a new EAB exchangeable item. Never give cash for a return exchangeable EAB product.

Be sure to set returned exchangeable blades aside in your EAB bin. Next time your territory manager visits your store, he/she will verify the items with you and issue you with an electronic credit immediately. Note, a staff member must be present to verify the count. Your territory manager will then remove exchangeable items and all other items for recycling.

Your exchange credit is adjusted according to your special dealer pricing to ensure your margin percentage is preserved. If you have questions about this, please ask your territory manager.

Although a used blade from another manufacturer has no credit value, as part of our green exchange system, we will accept all other blades and make sure they are recycled safely.

Yes. You can accept all exchangeable products and issue the credit towards the next purchase even if you don’t stock that product. We recommend the credit be applied to a comparable product in the same program. However, this is at the discretion of the dealer.

Yes. We accept all exchangeable blades, even those with damaged and/or missing teeth or that are old and rusty, for an exchange credit.

EAB has developed a rigorous process that allows us to remanufacture blades to original quality. At any time, we estimate 80% of the blades on your racks will be brand new. Currently, we do not remanufacture any other power tool accessories, only blades.

No. EAB power tool accessories are highly competitive even without the added bonus of our exchange credit. By offering your customers exchangeable products you are providing them with exceptional quality, excellent value, and an opportunity to contribute to saving our planet.

EAB has a wide range of range of floor and wall merchandising displays to fit your store floor plan and your product stocking program including racks, shelves, counter top displays, and self-standing units. Your territory manager will work with you to design the perfect point of purchase (POP) display for your retail space. You can review the EAB merchandising catalog and use the merchandise order form to place your order directly or contact your territory manager.

No. There is no charge for EAB merchandising displays and signage.

Yes. EAB adds new signage and display hardware to its merchandising catalog regularly for new products. When you decide to add new products to your stock card, or if your existing signs get damaged, you can update your displays to accommodate. Contact your territory manager for help with this. You can also review the EAB merchandising catalog and use the merchandise order form to place your order.

Yes. If your existing displays get damaged or shop-worn, you can order replacements. Contact your territory manager ​for help with this. You can also review the EAB merchandising catalog and use the merchandise order form to place your order.

Contact your territory manager with questions about our products. Alternatively, feel free to submit questions on our contact form. We will have one of our experts respond to you promptly.

In the rare occurrence that a customer is not satisfied with the product they bought, we are a ‘no questions asked ‘supplier. Please either refund or replace item(s). Please take the time to understand your customer’s project and provide them with the right product for the job. Next time your territory manager visits, please discuss the issue so we credit you and can take steps to rectify the problem if necessary.

Your territory manager is your primary contact at EAB and is dedicated to serving you and will call to service your location at regular intervals. If you need help between visits, please feel free to call or email.

If you prefer to speak to accounting directly:

T 800.663.2510

E info@eabtool.com

If you have a question about an order or a shipment, please contact your territory manager. If for some reason you cannot reach your territory manager, please contact:

T 800.663.2510

E csr@eabtool.com

Product or other questions can also be sent via the website by filling our contact form. We will get back to you the same or next business day.